We are sharing this update from ACCA, our professional body, for the interest of clients and contacts. The content is (c) ACCA
Details of HMRC’s support arrangements for Saturday 31 January
HMRC has confirmed that it will be delivering an enhanced digital service on Saturday 31 January rather than a telephone service.
What will be offered on Saturday 31 January:
- significantly enhanced webchat capacity – approximately 200 advisers, compared to the usual Saturday staffing of around 20, representing a ten-fold increase in capacity
- broader service coverage – webchat will be available across self-assessment, the agent dedicated line, extra support team, bereavement, and the online services helpdesk
- a callback process for vulnerable customers needing extra support or complex case team assistance
- 24/7 digital resources – our digital assistant and comprehensive GOV.UK guidance will remain available throughout.
HMRC phone lines will close on Friday 30 January and reopen on Monday 2 February.